NOC jobs involve a lot of responsibility since they’re in charge of strict monitoring of multiple networks and systems. They must maintain uptime for all IT systems. These NOC Engineers consistently monitor network errors, malware, and all issues pertaining to security. Their decisions have to be made quickly, requiring an informed NOC engineer in order to maintain organizational efficiency and an ideal network.
Troubleshooting and Resolution: Being a NOC Engineer means they are in charge of resolving all issues concerning their IT services. The NOC Engineer uses standard procedures to troubleshoot and resolve any issues concerning the network. They are always working with other IT teams, customers and vendors to enhance the route performance.
Alarm Handling and Escalation: The NOC engineer’s principle role is troubleshooting all the technical and quality-related issues. In some instances, the issues are far too complex to be fixed quickly. This is when the NOC engineer must approach the upper management for assistance. They must simultaneously maintain communication with the vendors and the team to ensure they remain updated on any issues.
Client Interaction: Being a NOC engineer means they must regularly interact with the customers. Additionally, they have to treat customers with diplomacy and politeness. Although the role of the NOC engineer varies slightly according to the situation, they must handle both the non-technical and technical requirements for the customer.
For more info: NOC job description